Returns Policy

We hope you are happy with your purchase. However, we understand that sometimes things don’t work out.

In all cases, if you’re unable to return to our shop in Glastonbury, please contact us by email in the first instance, to discuss your return.

Faulty Items

If you receive a faulty item, please contact us within 14 days of purchase with your valid receipt. We will be happy to offer you an exchange or credit note.

Clothing Returns

All returned clothing needs to have the original tags, be unworn and in the original packing.

Other Returns

Unfortunately, we cannot accept returns for items that are not faulty.

How to Return an Item

1. Contact us to let us know you wish to return an item.
2. Please ensure you have your valid receipt ready.
3. Send the faulty item back to us at your own expense.

Refunds and Exchanges

If we agree to an exchange or credit note, we will contact you to arrange this. Please note that we cannot refund the original shipping cost.

Additional Information

• This returns policy does not affect your statutory rights.
• We reserve the right to refuse a return if the item is not in its original condition or is damaged.
• We recommend that you return items by a tracked delivery service, as we cannot be held responsible for items lost in transit.
• We hope this policy is clear and fair. If you have any questions, please do not hesitate to contact us.